Order Lead Times

Welcome and please make full use of your Client Center.  We have provided some key tools for easy reference.  You may also chat live from this page and pose a question through the FAQ sections on the right.

As always, if you have suggested changes, please share with us.  It is an honor to serve you.

Forms and Guides

[Please note, the files below are PDF's and will be downloaded to your computer in Internet Explorer.  If you see a blank page, please check your "Downloads" folder.]

5 Tips to Avoid Missing Your Consumers’ Expectations

We know your home is a special space for you and your family, and we want you to love your countertops each and every time you enter your kitchen or bath. Here are a few things you need to know as you choose your color and layout.

 Perfect Order Cover Sheet

The standard form provides clarity on your expectations and allows us to deliver on them.  Your name, job information, and essential check marks denote you have thoroughly addressed all required information and your order is complete for processing.  All orders require this completed form.

How to Measure for New Countertops

A guide for the DIY-focused project owner. Learn what to measure including all important dimensions to place a countertop order.

DYI – How to Scribe a Countertop

A guide for the DIYer to help them create a great fit with imperfect walls.

Guide to Preparing for Your Professional Countertop Installation

Customers are excited (and some are nervous) about installation day. Set expectations up front so your customer knows what will need to happen in preparation for the install. It can help create a smoother installation experience.

Non-Repeating & Directionally Patterned Laminates – the Skinny

You’ll be amazed by the options; many of which are designed to capture the uniqueness of natural stone. We love them! However, like stone, they may have non-repeating and/or directional patterns. What you need to know is that these laminates will have visible seams as incongruous laminates come together. The seam itself will be of the highest quality; however, we encourage you to consider how your dream pattern will look not just on surface area of the top but also at the seams and corners.

Stock Color List

The current stock list includes laminate stock colors from Formica, Pionite and Wilsonart.  This ready-reference tool does not reflect non-stock colors. No worries – Non-stock material is available with additional lead and turnaround time.  Feel free to request a color or text you do not see!

 Blank Order Form

The current order form. Print and use this tool when preparing and faxing your order.

 Standards Guide

Use this guide to assist with radius measurements, standard depths, sweeps, splashes and more.

 LE Smith Warranty

Read about and print our 1 year limited warranty.

 LE Smith Bar Size Guide

Use this guide to confidently select the bar size required for your project.  Refer to the standards page in the Client center to determine any charges for special bars.

Order Lead Times

To determine your order lead time, you need to know your L.E. Smith shipping day*. If you currently know your shipping day, your orders should be submitted by midnight one business day prior.  Your scheduled shipments are illustrated in the chart below. Use the “1 day prior to your typical shipping day as your rule” for order submission lead time.

Don’t know/recall your shipping day?  Please contact one of our client specialists at:
888-537-6484 and we are happy to share that with you.

Example: If your ship day is Monday, your orders are due Friday, by midnight.  If your ship day is Tuesday, your orders are due by Monday at midnight. If your ship day is Wednesday, your orders are due Tuesday by midnight.

*Shipping Day reflects the day the countertops leave L.E. Smith. This may vary from the day the countertops are received due to overnight runs, or home deliveries. **This lead time assumes that your order is complete, and stocked materials have been requested. Non-stocked or special materials for those unique orders require additional lead time.  Your L.E. Smith client service professional can help identify additional time requirements for these exceptions.  Just give us a call and we will be happy to help you.

Oops…what if you miss your order lead time?  Because your customers are ordering customized products, we must ensure that all details are complete, which often requires clarification of those details with you after you submit the order to us. 

If your order requires clarification after your lead time passes, we may not be able to guarantee shipment on your scheduled day.  Rather than delaying and jeopardizing timely production and delivery for orders submitted within lead timeframes, your customer should be informed that an additional 7 days will be required for completion (in the event that order clarifications are received after your lead time passes).  

To determine your order lead time, you need to know your L.E. Smith shipping day*. If you currently know your shipping day, your orders should be submitted by midnight one business day prior.  Your scheduled shipments are illustrated in the chart below. Use the “1 day prior to your typical shipping day as your rule” for order submission lead time.

Don’t know/recall your shipping day?  Please contact one of our client specialists at:
888-537-6484 and we are happy to share that with you.