Welcome to the Client Center

Welcome and please make full use of your Client Center.  We have provided some key tools for easy reference.  You may also chat live from this page and pose a question through Ask the Expert.  Both of these tools are on your left navigation.  As always, if you have suggested changes, please share with us (use “Ask the Expert” as an avenue, or call us toll free 888-537-6484).  It is an honor to serve you.

Perfect Order Cover Sheet – Please complete and attach this coversheet to every order submitted to L.E. Smith for processing.  The standard form provides clarity on your expectations and allows us to deliver on them.  Your name, job information, and essential check marks denote you have thoroughly addressed all required information and your order is complete for processing.  All orders require this completed form.
Stock Color List - The current stock list includes laminate stock colors from Formica, Pionite and Wilsonart.  This ready-reference tool does not reflect non-stock colors. No worries - Non-stock material is available with additional lead and turnaround time.  Feel free to request a color or text you do not see!
Blank Order Form - The current order form. Print and use this tool when preparing and faxing your order.
Standards Guide - Use this guide to assist with radius measurements, standard depths, sweeps, splashes and more.
L E Smith Warranty - Read about and print our 1 year limited warranty.
L E Smith Bar Size Guide -  Use this guide to confidently select the bar size required for your project.  Refer to the standards page in the Client center to determine any charges for special bars.

To determine your order cut-off day, you need to know your L.E. Smith shipping day*.  If you currently know your shipping day, your orders are due to us by the close of business 2 days prior. 

Your scheduled shipments are illustrated in the chart below. Use 2 days prior to your typical shipping day as your rule for order submission. 

Don’t know/recall your shipping day?  Please contact one of our client specialists at:
888-537-6484. 

Order Cutoff Requirements

*Shipping Day reflects the day the countertops leave L.E. Smith.  This may vary from the day the countertops are received due to overnight runs, or home deliveries.
**This turn time assumes that your order is complete, that you are using stocked materials, and delivery is to a store. If your order requires clarification after your cutoff, we cannot guarantee shipment on your scheduled day.

In the event that you miss your order cutoff for any given week, you can expect to add 7+ days to your turn time. Contact your Client Service Specialist to calculate your expected ship date.

Example:  If you are a Monday ship day, your orders are now due Thursday end of day.  If you are a Tuesday ship day, your orders are now due by Friday end of day.  If you are a Wednesday ship day, your orders are due Monday end of day.

Submit a Warranty Claim Here