With LES you don’t just get a product, you get a partner

Customer service at L.E. Smith means more than prompt responses, experienced project management and on-time, error-free orders. To us, it also means building mutually beneficial partnerships. According to Brian Smith, director of sales at L.E. Smith, “We are 100 percent committed to helping our clients become more profitable as a result of partnering with L.E. Smith,” explained Brian.

L.E. Smith clients experience higher profitability

As a client of L.E. Smith, you are more than just a customer. You are a long-term partner. This means that our team is working to provide you with expert advice, high-quality products and on-time delivery. “Our team has the knowledge to recommend the right product for the right job, and the experience to ensure our clients’ projects stay on schedule,” said Brian.

It is no accident that our clients routinely experience higher profitability as a result of their partnership with us. For the past 70 years, we have monitored the industry and surveyed our clients to ensure that we are continually improving our services and offering the most in-demand products. It is that resolve that has allowed us to contribute to our client’s growth and continued success. We do this by offering the following to every client we work with.

  • Industry-leading turn times: Our commitment to every order being complete, correct and on time, every time means that you no longer need to worry about costly delays or schedule changes.
  • Impeccable quality: Your reputation is just as important to us as it is to you. By offering the highest quality products and services, you can rest assured that we will meet or exceed your clients’ expectations on every job.
  • Professional installation: Spend your time where you will realize the highest return on investments, and let our team handle installation. This allows you to do less work and still see your profit margins grow.
  • Project management: Every phased commercial project comes with an on-site, experienced project manager. This person will oversee every stage of product selection, measurement and installation, so you can focus on higher priority jobs.

 

Building your reputation

Every business in the construction industry relies on customer satisfaction and referrals. Working with the wrong supplier can lead to unhappy customers if the order is not right, or the quality is less than desirable. At L.E. Smith, your success is one of our top priorities. That is why we are 100 percent committed to ensuring your countertops and surfaces are complete, correct and on time, every time.

Of course, we know that no one is perfect. According to Brian, that is where excellent customer service comes into play.  “Issues will always arise, but it is the company that truly cares about their clients that have the greatest opportunity to create success.” He goes on to explain that when an issue does arise, you have a team of people working to correct it as quickly and painlessly as possible. “Our number one priority in these instances is ensuring that our client’s project stays on schedule,” said Brian. “We will do everything we can to help them avoid costly delays.”

Don’t take our word for it

You don’t have to take our word for it. Take a look at what our clients have to say about their partnership with L.E. Smith. Interested in learning more? Contact us at insidesales@lesmith.com.

“I thought our laminate countertop program was fine and good when I first started to meet with Brian. I didn’t feel we needed to do anything different. It turns out that we never knew what was possible in terms of a countertop company and L.E. Smith took us to a whole new level!”

Joe, Large National Builder

“L E Smith is a full-service countertop supplier that offers a wide variety of products and has professional employees whose interest is what is best for the customer with their quotation to installation processes.”

J Hunter Fox, Carter Custom Millwork

“LE Smith has been a valued partner of ours for well over 30 years.  Their excellence in solid surface fabrication has given us the ability to take on a greater scope of work.  With each job, I know I can count on LE Smith for precision, quality, and most importantly, commitment to industry demanding deadlines.”   

Bob Ferrato, Laminated Products