You’re Welcome!

One of our fabricators brought this case up to Craig Rex, Director of Innovation at L.E. Smith on behalf of a family friend.  He brought it to Craig to seek advice, but being the service oriented guy that Craig is, he offered to spend an afternoon correcting the swirls and marks left by the hired contractor, simply out of the goodness of his heart.  The customer’s words speak for themselves.

Mr. Rex:

In 2005 we moved into our new home.  At my insistence – jokingly because my husband questioned the cost – I wanted Corian in my kitchen.  I have a large kitchen and a large island.  Its beauty has held up after many, many large family gatherings and constant use.

This year we had our carpets professionally cleaned.  The cleaner inadvertently left a bottle of either cleaner or Scotchguard on the island that left a large ring and several spots that covered over half of the island top.  We tried every cleaner we could to get the spots off to no avail.  He contacted Bryan Building Center who referred him to a private contractor to resolve the issue.  That man was able to sand the entire island with several different grades of sandpaper and the spots came off; however, that left swirl marks on the counter. 

You were then contacted and were able to correctly sand the entire island removing any evidence of problems.  We now have an island that looks as new as the first day it was installed.

Thank you so much for your kind assistance and professional help.

Ron and Ellen Walker

“Great opportunities to help others seldom come, but small ones surround us daily.”

-Sally Koch