Tuesday October 5th, Clients were in the house at L.E. Smith for an edifying and informative evening including tours, presentations, and great conversations all around. Whether you were in attendance, or unable to make it, you’ll get a kick out of the fun video of our Client Open House. It’s always a good time when clientss are in the house!
Read MoreThe journey to success is a long and winding road, but the management team at L.E. Smith took a fun and informative field trip along this path today when they attended a motivational presentation from renowned speaker Bruce Boguski. Bruce kept the team on the edge of their seats as he shared his techniques for focusing on the only time that matters; right now. He spoke of affirmations, visualization, truly giving 100%, and the crowd favorite, G.O.Y.A. (Get Off Your Attitude) to create your own success. L.E. Smith keeps moving forward on their journey. Are you there yet? Even if…
Read More1 64 oz. can of Tomato Juice 1 small can Hunts diced Tomatoes 1 small can Hunts Chili Style Tomatoes 1 Packet McCormick Chili Seasoning 2lbs. Ground Chuck 2 small cans Brooks Hot Chili Beans 1 large can Brooks Medium Chili Beans Brown Ground Chuck in a large saucepan, and drain. Transfer to a stock pot. Add Tomato Juice, Tomatoes, Seasoning, and beans. Simmer for 3 hours, and serve to all of your hungry clients. Serve with great information provided by multiple vendors and tons of great conversation, and you have the recipe for a very successful evening! This…
Read MoreFour associates found themselves one rung higher this week, as L.E. Smith promoted four associates to new and challenging roles within the organization. Amy Miller, Inside Sales Manager, transitioned to the role of Business Development Manager. Amy will oversee the daily functions and long term goals of both the Customer Service Department and the Inside Sales Team. Within the Customer Service Department, the power trio of Ashley Walz, Joyce Russell, and Susie Stantz, all Client Service Specialists were given promotions. Ashley Walz will take on the added responsibility of overseeing all warranty issues for the organization. Joyce Russell will spearhead…
Read MoreKaizen #11 began Monday with classroom presentation on Personal and Joint Accountability, Lean Theory, Waste Identification, Visual Management, and 5S. The team made two visits to the shop floor To identify opportunities for improvement were identified and teams were created to tackle the areas That were identified. The 11-member kaizen team was then reassigned into two teams: 5S and Visual/Layout Team members from left to right: Aaron Walz, Shawn Eitniear, Scott Buehler, Brent Culler, Mark Apple, Jason Bailey, Craig Francisco, Joyce Russell, Jose Vasquez, Matt Bockover. (not pictured: Monica Sommer) 5S Team Sort and straighten 60 years of Clutter! 5S…
Read More“Change always comes bearing gifts.” -Price Pritchett L.E. Smith proved Price Pritchett right this past week, when they set out to change the current status of their maintenance department. Buried in an over-abundance of outdated and inefficient tools and materials, the 11 cross-functional associates participating set out to change not only the physical limitations of the maintenance department, but the maintenance response process across all departments. With 82 years of combined experience leading them, the team cleaned the maintenance room and developed new processes for addressing the maintenance needs of all areas throughout the company. Within 2 days, the team recycled…
Read MoreCan I cut my top with a circular saw? Can an end cap be replaced if chipped? Both these questions and more can be answered through our new “Ask the Expert” feature now live atwww.lesmith.com in our Products and Services section. In an effort to be your source for answers to all things countertop, L. E. Smith has chosen to answer some of the most frequently asked client questions, and is given you the opportunity to submit a question to one of our resident experts. You can ask Kim Landel, Manufacturing Manager, all about the processes and materials that go into making an…
Read MoreYES!!! It’s finally here! Online ordering is no longer a thing of the future, but a reality of the present. In just another step along the process to go paperless, we’ve added an online order form for all of our clients atwww.lesmith.com/order-form. Now you can order at your pace, ensure fewer mistakes, and never get put on hold again! You can order within seconds or take your time, and finish your order whenever you want. You can place your order during the busiest times of the day, and never worry about being put on hold. The form is simple, easy…
Read MoreKaizen #6 began Monday with a lecture on Lean Theory, Waste Identification, Visual Management and 5S. On Tuesday the team performed the floor exercises in the bevel edge departments. They identified numerous waste (COMMWIP) and 5S opportunities for improvement. Next the team created a current state process map of the Home Services Department with opportunities for improvement. CURRENT STATE MAP DESIGN & REVIEW COMMWIP Observations Contoured Splashes – Built per order & ship Splashes not shipping with orders – Separate order line needs to be created. Material stated & waiting for Router – Need greater router capacity Items that need…
Read MoreDebuting Friday August, 13th L.E. Smith will provide a new feature available at www.lesmith.com. This innovation will allow visitors to the site to chat live with knowledgeable service agents in real time. Visitors and clients alike can quickly and easily interact with L.E. Smith in just the click of a button. No longer will they have to make a phone call or type an e-mail and wait for response, but instead they’ll receive real time text support in a non-invasive way. It’s just another way L.E. Smith has chosen to make client services the cornerstone of their business.
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